Refund policy
Our return and refund policy is as follows. Please be sure to review it before making a purchase.
Cases We Can Accommodate
We will accommodate the following cases only if you contact us within 7 days of receiving the product.
- If the product is damaged or defective → We will reship the item (3–5 business days)
- If the product you received differs from what you ordered → We will reship the item (3–5 business days)
- If the product has not arrived (more than 60 days since shipping, and confirmation via tracking information is required) → We will issue a refund (5–10 business days)
Cases We Cannot Accommodate
We are unable to accept returns or refunds in the following cases under any circumstances. Thank you for your understanding in advance.
- Cases due to the customer's own preference, such as wrong size or color
- Returns based on subjective reasons such as "it's not what I expected"
- Requests made more than 7 days after receiving the product
- Items returned without prior notice or authorization from us
Refund Method
Refunds will be issued using the payment method used at the time of your order. We will keep you informed of the progress of the refund process by email. Please note that, depending on your payment method, the refund may take a few extra days to be reflected.